Branch Secretary :

Survey Says: Associations Fail Workers and Communities!

1st January 2020


At the end of 2019, the Social Housing Action Campaign (SHAC) conducted a survey of tenants and residents, asking respondents to rate the service they received from their landlord.


Although the sample size of the survey is small compared to the population of housing association tenants, the responses indicate an ongoing decline in service standards.



These results are deplorable in a sector which recorded a surplus of £3.7 billion in 2019, and which pays top executives an average of £174,000, a rise of 3.61% on the year before. In 2019, the highest paid housing association chief executive received a salary of £574,611.


Tenants, residents, service users, communities and workers are being let down by housing association sector leaders.


SHAC will share these results to shame the poorly performing housing associations listed. But more importantly, we will continue to organise as a united front until such time as these organisations are managed democratically in the interests of workers and communities, instead of the interests of commercialisation.



You can download the survey here, and find out more about SHAC here.



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